As organisations continue to remain competitive and sustainable, a recurring weakness identified is that employees are promoted to a line or middle management position without having sufficient management training. Thus new managers may find they are ill-equipped to take on the demanding role of managing a team and ensuring that the job gets done. This in turn has an impact on what the team and ultimately what the organisation achieves. Our aim in delivering this training is to fulfil these training needs by introducing management concepts to aspiring managers and those already occupying management positions. Our rationale is to teach management concepts which have a practical application to students’ real life experiences in the workplace so that they can reach their potential as managers.
This Award in Leadership and Management is designed for new and aspiring middle managers, who wish to develop and grow professional management skills including problem solving and decision-making, performance management, managing team dynamics, delegation and motivation. Learners should have a thirst for developing practical skills that they can use in the workplace to effectively manage their teams and provide exceptional customer service.
|Duration||Credit Value||Next Intake|
|4 months||12 ECTS/ECVET||January 2021|
Mode of Training
Presentations, class discussions, problem-based learning, hands-on exercises and teambased learning.
Assignment and Presentation
Unit 1: Understanding the Management Role to Improve Management Performance (3 credits)
The main purpose of this Unit is to introduce management concepts to employees who aim to take up a management position within an organisation or have just started in such a position. For those already in a line or middle management position this Unit will reinforce and enhance their knowledge of contemporary management. This Unit serves as an introduction for the learning that follows.
Unit 2: Planning and Leading a Complex Team Activity (3 credits)
Most organisations require their employees to work in a team setting. There are many different kinds of teams, project teams and multidisciplinary teams all with the common goal of achieving organisational results. However, whatever the nature of the team, it is important for all team members to be aware of the different roles each team member plays. It is equally important for teamwork to be efficient and effective because these are some of the factors upon which a company’s competitive advantage is built.
Unit 3: Developing Your Leadership Styles (1 credit)
Leadership has been identified as the key element in what makes an effective manager. The aim of this Unit is to help students reach their management potential by helping them to identify and develop their leadership style to improve their own and organizational performance.
Unit 4: Managing Customer Experience (3 credits)
Research shows that attracting new customers can be five times more expensive than retaining existing ones. To gain competitive advantage, organisations invest thousands of Euro to research their target markets and discover the needs and wants of their customers. As part of delivering superior value to their customers, many organisations strive to establish long-term profitable relationships with their customer. However, unless their front-line workers are trained to practice customer relationship management, the chances of reaping the competitive benefits remain remote.
Unit 5: Managing Risk at the Workplace (2 credits)
All managers have a legal duty to assess the risks to the health and safety of their employees, contractors and visitors. Comprehending the implications of managing the risks that may arise in organisations is a fundamental responsibility of all managers and thus this Unit has been included in this course.
Learners need to satisfy the following criteria:
- Ages 18 +
- Have a MQF Level 3 standard of education or at least 3 years experience in a junior management role
- Be able to communicate in the English Language
- Hold a clean Police Conduct Certificate.